At Toms Grooming, we aim to deliver your favorite hair care products quickly, safely, and efficiently. Please review our shipping and delivery terms below.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).
  • Orders placed after 12 PM (CST) will be processed the next business day.
  • You will receive an email confirmation once your order has shipped.

2. Shipping Methods & Rates

We offer the following shipping options at checkout:

  • Standard Shipping (3–5 business days)
  • Express Shipping (1–2 business days)
  • Free Shipping on orders over $50 (US only)

Shipping rates are calculated at checkout based on your delivery address and order weight.

3. Delivery Time Estimates

  • USA: 3–5 business days (Standard), 1–2 business days (Express)
  • Canada: 5–10 business days
  • International Orders: 7–21 business days (depending on location and customs)

📦 Note: Delivery times may be affected during holidays or promotional periods.

4. Tracking Your Order

Once your order is shipped, a tracking number will be sent via email.
You can track your package using the link provided or through your Toms Grooming account.

5. Shipping Delays

We are not responsible for delays caused by:

  • Courier service disruptions
  • Incorrect shipping addresses provided
  • Customs or import procedures for international shipments

6. Wrong or Incomplete Address

Please double-check your shipping address before completing your order.

  • If the package is returned to us due to an incorrect address, we can reship it — but additional shipping charges may apply.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 48 hours of delivery at [email protected]
  • Please include your order number and clear photos if damage occurred.

We’ll investigate the issue and make it right.

8. Contact Us

If you have any questions regarding your shipment, feel free to contact our support team:

📧 Email: [email protected]