Frequently Asked Questions
FAQs
Commonly Asked Questions by Customers
Are Toms Grooming products safe for all hair types?
Yes, all of our products are designed to work effectively on all hair types, including straight, curly, thick, thin, and textured hair.
Do your products contain sulfates or parabens?
No. Toms Grooming products are formulated without sulfates, parabens, or harsh chemicals — making them safe for daily use.
How often should I use the conditioner or shampoo?
You can use both the conditioner and shampoo daily or as needed, depending on your hair type and routine.
Can I use the styling products on wet or dry hair?
Yes. While our Styling Cream and Fiber Clay work best on dry or slightly damp hair, you can experiment with your preferred method for the best results.
Do you offer international shipping?
Currently, we ship across the United States and Canada. We're working on expanding to more regions soon.
How long does shipping take?
Standard shipping typically takes 3–5 business days within the U.S.
Express shipping options are also available at checkout.
Can I return a product if I’m not satisfied?
Yes. We accept returns within 14 days of delivery, provided the item is unused and in original condition.
See our Return Policy for full details.
How can I contact customer support?
You can reach us by email at [email protected] or by phone at 918-727-8018 / 918-233-6605.
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